Online Returns Policy
If you are not completely satisfied, please send it back to our distribution center within 14 days of the delivery date with a completed return slip. Alternatively, you can return the items in person to one of our store locations. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue Encore store e-credit for future purchase or exchange at one of store locations.
If returning it by mail, You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Encore product tags attached. Defective items must be reported within 2 days of receipt by email at email@example.com. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us by email at firstname.lastname@example.org within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center or returned in-person to any of our store locations as noted in the instructions below.
Please keep in mind that in-store returns will be issued store credit that can only be used in-store. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Encore Fashion or Encore will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Encore Fashion does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Encore Fashion or Encore reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Encore Fashion or Encore reserves the right to refuse service (both in-store(Encore) and online) to any customer or entity, due to similar actions as noted above. Non-Encore Fashion or Encore items sent to our distribution center will be discarded upon receipt.
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit in the form of an Credit Note and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an e-credit in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).
Return to Store
All items must be returned in original condition (including all paperwork, packaging and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. We do not accept returns on bodysuits, swimwear, undergarments, or final sale items (those items ending in $.00, $.20,).
Upon returning the item, you will receive store credit in the form of a store credit to use in-store. Please keep in mind that store credits issued in-store must be used on an in-store purchase and are not transferable to our online store, even if the original purchase was made online.
Because we are in fast fashion trendy industry, we cannot guarantee that we will have the same styles or desired size/color in-stock during your visit. If we are unable to make an exchange in store, we will process the item as a return and issue you a store credit for use on a future purchase in store.
Return by Mail
Please print and fill out our return slip, and include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.00, $.20).
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Encore 2447 Southlake Mall
Morrow, GA 30260
Store credit via E-Credit for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-Credit covers the original purchase price and tax if applicable. Encore Fashion or Encore does not credit original shipping charges. Wardrobing & Excessive Returns Encore Fashion or Encore handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the we will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward.
Shoe Return Policy
We will accept returns up to 14 days after purchase if the following conditions are met: •All items must be unworn, •All Items must be in their original packaging. •You must include the original invoice/packing slip, and be •Accompanied by a completed returns slip. Please note that if you choose to return shoes to one of our retail stores, the return will be honored via store credit for use in store.
Final Sale Items
All items ending in $.00, $.20, are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable.
Store credit via E-Credit for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-Credit covers the original purchase price and tax if applicable. Encore Fashion or Encore does not credit original shipping charges.
Encore Fashion or Encore requires items to be returned within 14 days of original receipt. Returns received in our distribution center or retail locations after 14 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Late returns in our retail locations are prohibited.